Privacy Policy

1. Who We Are

Century Three Ltd is a property agency registered in England and Wales. Our registered office is:

For data protection purposes, Century Three Ltd is the data controller of your personal information.

2. Information We Collect

We may collect the following categories of personal information:

Information you provide to us

• Contact details — name, email address, phone number, and postal address.
• Enquiry information — details you provide when submitting a property enquiry, requesting a valuation, or contacting us.
• Property preferences — details about properties you are interested in buying, selling, renting, or investing in.
• Financial information — budget ranges, mortgage status, and investment objectives, where relevant.
• Identity and compliance information — where required by law (for example, under Anti-Money Laundering regulations), we may collect proof of identity and proof of address.

Information collected automatically

• Usage data — pages viewed, time spent on the site, referring URLs, and browser/device information.
• Cookies — see our Cookies section below.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide our property services.
• Match you with suitable properties or tenants.
• Communicate with you about your property transaction or tenancy.
• Send you relevant property updates and marketing communications where you have consented or where we have a legitimate interest.
• Comply with our legal obligations, including Anti-Money Laundering (AML) requirements.
• Improve our website and services.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract performance — where processing is necessary to provide the services you have requested.
• Legitimate interests — for example, to respond to enquiries and to maintain our business records.
• Legal obligation — for example, AML compliance and record-keeping requirements.
• Consent — for marketing communications, where required.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Third-party service providers — such as IT systems, email platforms, and referencing agencies, who process data on our behalf under appropriate data processing agreements.
• Legal and regulatory bodies — where required by law, for example for AML compliance or by court order.
• Property portals and partners — such as Rightmove and Zoopla, where you have asked us to market your property.
• UAE developers and international partners — where you are interested in an international property opportunity and have consented to your details being passed on.

6. Data Retention

We retain your personal information for as long as is necessary to provide our services and fulfil the purposes set out in this policy, or as required by law. Typically:

• Enquiry records are retained for up to 2 years from the date of last contact.
• Transaction records (including AML compliance files) are retained for a minimum of 5 years following completion.
• Marketing preferences are retained until you unsubscribe or withdraw consent.

7. Your Rights

Under UK data protection law, you have the right to access, rectify, erase, restrict, port, and object to processing of your personal information. To exercise any of these rights, contact us at info@centurythree.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

8. Cookies

Our website uses cookies — small text files stored on your device. We use:

• Essential cookies — necessary for the website to function correctly.
• Analytics cookies — to understand visitor behaviour and improve our website.

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

9. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission is entirely secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page, with the date of last update shown at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information:

Email: info@centurythree.co.uk
Telephone: 01642 040 271